Covid-19 updates for My Happy Leggings customers
How My Happy Leggings is adapting to Covid-19
Along with the safety of our employees, our priority is to continue serving our customers. Our incoming order volume is still growing, and we're still seeing long fulfillment and shipping delays at My Happy Leggings and industry-wide. The fulfillment estimate is 22–27 business days. (Estimates are current as of June 4, 2020.) Fulfillment and shipping will take longer but your order will reach you.
Our EU and MX branches are operating as normal while following each country's public health guidelines. Our branches in NC and LA are also operational, and we're working on safely increasing our output.
We've hired and trained over 100 new team members (while social distancing and safety measures in place).
We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 9 backup facilities in the US, Europe, and Australia, and we're looking for more options.
Our average email response time is currently 2–3 days, and we're not available on the phone. We try to keep chat available during US business hours on Mon–Fri, but periodically turn it off to catch up with queues.
Even with all the steps we're taking, it'll take time and patience to bring our fulfillment times back to normal.
This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.